Your call data is yours
BuildBetter processes your customer conversations to extract signal. Here is exactly how we handle that data, who can access it, and how you can delete it.
How we handle your calls
All call recordings, transcripts, and derived signals are encrypted at rest using AES-256. Data in transit is protected by TLS 1.3. Encryption keys are managed per-tenant.
BuildBetter does not use your calls, transcripts, or signals to train AI models -- ours or any third party's. Your data is used solely to generate insights for your workspace.
Workspace admins can delete any transcript, signal, or account record at any time. Full workspace data deletion is available on request and completed within 30 days.
Workspace owners control who can view transcripts, who can export signals, and who can manage integrations. Access is logged and auditable on the Enterprise plan.
We publish our full list of AI and infrastructure subprocessors. You can request notifications when the list changes. All subprocessors are bound by equivalent data protection obligations.
What you control
BuildBetter is built on the principle that you should be able to manage, export, and delete your data without opening a support ticket.
Remove a specific recording and all derived signals from your workspace at any time via the dashboard.
Export all transcripts and signal data as JSON or CSV. Your data is never locked in BuildBetter.
Set how long raw recordings are kept (default 90 days). Signals and digests have independent retention settings.
Mark individual calendar events as excluded before they happen. BuildBetter will not capture or process those sessions.
Need a security review?
Enterprise customers can request a full security questionnaire response, architecture review, and BAA where required. Contact us to start.
Start with confidence
14-day free trial. No credit card. Delete everything anytime.